Refund policy
Refund Policy
At valë, we stand behind every product we make. If you're not completely satisfied with your purchase, we offer a 30-day money back guarantee on unopened items.
How to Request a Refund To initiate a return, contact us at [your email] within 30 days of your delivery date with your order number and reason for return. We will provide you with return instructions and a return address.
Eligibility
- Refund requests must be made within 30 days of the delivery date.
- Items must be unopened and in their original packaging.
- Customers are responsible for return shipping costs unless the item was damaged or defective.
- One refund per customer per product.
Returns Process
- Contact us to request a return authorization.
- Ship the unopened item back to the address provided within 14 days of approval.
- Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.
Damaged or Defective Items If you received a damaged or defective product, contact us immediately with a photo and we will send a replacement or issue a full refund at no charge — no return required.
Contact Us [Your email address] [Your website URL]